Book Now
55+ years

Trading in London

24/7
Emergency
76%
Repeat customers
12 month
Guarantee
About Us • Our Values

The Values That Drive Everything We Do

These six principles shape how we work, how we treat our customers, and how we look after one another. They are the standards we hold ourselves to on every job, in every home, and on every call.
55+ years

Trading in London

24/7
Emergency
76%
Repeat customers
12 month
Guarantee
Trustpilot
Who We Are

A Family Business Built On Doing Things Right

Since 1966, Anderson & Sons has been built on something simple: doing a great job and treating people well. That hasn’t changed. But as our team has grown, we’ve made those principles explicit — six values that every member of the Anderson & Sons team lives by, every day.

These aren’t words on a wall. They’re the reason our engineers tidy up after every job, call ahead when they’re running late, and tell you honestly when a repair is better value than a replacement. They’re why over 80% of our business comes from existing customers.

Book Now
Our Six Values

Here's What Each Value Means In Practice

For our team, and for you.
01.

OWN IT

“We take full responsibility — no excuses, no passing the buck.”
When something is your job, you own it from start to finish. That means showing up on time, doing the work properly, and following it through — even when it’s difficult. If something goes wrong, we say so and we fix it. We don’t look for someone else to blame.
When you book C. Anderson & Sons LLP, you get one team accountable for the whole job. If there’s an issue after we leave, we come back and sort it — no arguing about whose fault it is.
02.

SELF BELIEF

“Back yourself. Know what you’re capable of and do it with confidence.”
We hire people who are good at what they do, and we want them to act like it. That means taking initiative, making decisions with confidence, and trusting your own expertise — not second-guessing yourself on the doorstep or needing to call the office to answer a simple question.
You get an engineer who knows their trade inside out and is confident enough to give you straight answers. No waffle, no ‘I’ll need to check with someone’. Just honest, expert advice.
03.

KEEP PEOPLE INFORMED

“Don’t leave people guessing. Communicate early, clearly and honestly.”
Whether it’s a running-late call to a customer, an update to the office about a job taking longer than expected, or flagging a problem you’ve spotted that wasn’t part of the original job — keeping people in the loop is non-negotiable. Silence causes problems. Communication prevents them.
You’ll always know what’s happening. If your engineer is running late, you’ll get a call — not a knock on the door two hours after the agreed time. If something unexpected comes up during the job, you’ll be told straight away, not discovered after the invoice.
04.

PROUD TO REPRESENT

“You are C. Anderson & Sons LLP. Act like it.”
Every engineer who turns up at a customer’s home is the company. The way you present yourself, speak to people, treat their home and do your work — that’s what people remember. We want every person on our team to feel proud of what C. Anderson & Sons LLP stands for, and to represent that in everything they do.
You get an engineer who respects your home. Dust sheets go down before work starts. Shoes come off if you’d prefer. The work area is left clean. Because we know it’s your home, not just a job site.
05.

BUSINESS MINDED

“Think like an owner. Your time, their money, everyone’s reputation.”
We want everyone at C. Anderson & Sons LLP to understand the bigger picture — that how you work reflects on the whole company, that being efficient matters, that a happy customer tells their neighbours and an unhappy one tells the internet. Being business minded means caring about outcomes, not just completing tasks.
You get an engineer who doesn’t drag a job out unnecessarily or recommend work you don’t need. Your time and your money are respected, because our team knows that your trust is what keeps us in business.
06.

OPEN TO LEARNING

“The day you think you know everything is the day you stop improving.”
Boilers change. Building regulations update. New techniques emerge. We invest in our team’s development because the best engineers are the ones who never stop learning — whether that’s a new manufacturer accreditation, a better way to run a cable, or just listening to feedback from a customer and doing it differently next time.
You get an engineer who is up to date. The techniques they use and the products they recommend reflect current best practice — not what someone learned fifteen years ago and never revisited.
What To Expect

What You Can Expect When You Choose C. Anderson & Sons LLP

Our values aren’t just internal — they shape every interaction you have with us, from your first phone call to the moment we lock the van and drive away. Here’s what you should always expect:

A clear, honest quote before any work begins — no surprises on the invoice

An engineer who arrives in the agreed time window, and calls ahead if running late

A tidy workspace throughout — dust sheets used, shoes off if you prefer

Straight answers about what needs doing and why, in plain English

A repair-first approach — we'll tell you if a fix is better value than a replacement

All work guaranteed — we stand behind everything we do

A follow-up if something isn't right — we come back, no argument

The same high standard whether it's a dripping tap or a full boiler installation

Meet The Team

The People Behind The Promise

C. Anderson & Sons LLP is a family business, and it still feels like one — even as we’ve grown. Our engineers have, on average, been with us for over a decade. That continuity matters. When you book with us regularly, you start to see the same faces. Your engineer knows your boiler. They know you prefer the back gate. That kind of relationship is what 55 years in the same postcode builds.

We’re proud of the team we’ve built and the culture we’ve maintained. Our values aren’t something we invented for a website — they’re a description of how the best people here have always worked. We wrote them down so everyone knows what we’re aiming for, together.

Family-Run Culture

A family business that still feels like one, with engineers who stay for the long haul.

Decades Of Experience

Our engineers have, on average, been with us for over a decade.

Accountable Team

One team takes responsibility for the whole job, from first call to final check.

Built On Trust

Over 80% of our business comes from existing customers and word-of-mouth.

Get In Touch

Ready To Work With A Team You Can Trust?

Call us on 0207 386 8888 or use the contact form — we’d love to hear from you.

Get In Touch - Homepage

Please Note: Congestion charges and parking costs (if not available) are in addition. Prices are exclusive of VAT. The first hour charge is payable at the time of booking. All prices are per hour and VAT is charged separately. View our pricing here